FAQ
Managing medications and staying on top of your health can sometimes feel overwhelming, especially when you have several prescriptions or healthcare needs to consider. Our pharmacy and walk-in clinic in Guelph, Ontario, are here to make accessing medications, guidance, and healthcare services more convenient. Whether you need help understanding your medications, arranging delivery, or accessing other pharmacy and clinic services, our team is here to provide friendly, dependable support when you need it most.
What pharmacy services are available in Guelph, Ontario?
Pharmacy services include medication delivery, compliance aids and blister packaging, medication reviews and MedsCheck, prescription renewal, medication counseling, refill reminders, compounding, smoking cessation support, travel health, diabetes management, and expired medication and sharps disposal.
Who is eligible for a free medication review or MedsCheck?
Patients with a valid OHIP card may qualify for free medication reviews and MedsCheck if they take three or more chronic medications, have diabetes, live in a long-term care home, or are physically unable to visit the pharmacy.
Can a pharmacist renew medication for a chronic condition?
Patients taking medication for a chronic condition who cannot see their physician for a refill may ask the pharmacist about prescription renewal. Certain regulations apply, and the pharmacist can determine whether the prescription qualifies for renewal.
Can prescriptions be compounded when the required medication is unavailable commercially?
If a medication is not commercially available in the prescribed dose or form, a pharmacist may be able to compound it. Compounding depends on the specific medication and prescription, so patients should contact the pharmacy to confirm availability.
Medication Management
How can compliance aids and blister packaging help with medications?
Compliance aids and blister packaging organize medications into easy-to-use packaging based on when they should be taken. The service also includes regular medication reviews, follow-ups, scheduled delivery, and pickup reminders to support medication management and compliance.
What information is included on a medication profile card?
A medication profile card lists chronic medications, dosages, and indications. Having this information organized in one place provides patients with a convenient reference for their regular medications and important details about their medication routine.
Are medication refill reminders available?
Yes. Medication refill reminders help patients stay aware of when their medications are due. Patients can speak with the pharmacist about scheduling their medication needs and receiving reminders to support consistent medication use and proper adherence.
What can I ask a pharmacist about my medications?
Free counseling is available for prescription medications, over-the-counter medications, natural health products, and medical devices. Patients can speak with a pharmacist to receive advice and education about their medications, healthcare products, and appropriate use.
Delivery & New Pharmacy Customers
Does the pharmacy offer free medication delivery in Guelph?
Yes. Free medication delivery is available for customers who are unable to pick up their prescriptions. Customers can request delivery services online, providing a convenient option for receiving medications without needing to visit the pharmacy for pickup.
How can I become a new pharmacy customer?
New customers can sign up online to access perks, privileges, and other benefits available to registered customers. Online registration provides a convenient way to get started and access the pharmacy services available to customers.
Health & Wellness Services
Does the pharmacy provide diabetes management services?
Yes. Diabetes management services include information about managing diabetes, one-on-one tutorials for diabetic devices, and referrals for diabetic education. These services provide information and support related to diabetes management and the use of diabetic devices.
Is smoking cessation support available through the pharmacy?
Yes. Smoking cessation support includes recommendations for over-the-counter medications and assistance with prescription medication options. Patients can also speak with the pharmacist to determine whether they qualify for free smoking cessation counseling.
Can I receive travel health advice from a pharmacist?
Yes. Travel health services include advice about appropriate medications and preventative measures to take while traveling. Patients preparing for a trip can speak with a pharmacist about their medication and preventative healthcare needs.
Does the pharmacy provide information about common medical conditions?
Yes. Informative brochures about common medical conditions are available. The pharmacy also provides up-to-date information about over-the-counter and prescription medications, giving patients access to educational resources and medication-related information.
Walk-In Clinic Services
Can I visit the walk-in clinic without an appointment?
Yes. The walk-in clinic provides a variety of services without an appointment. Available services include general health checkups, routine blood pressure checks, cold and flu evaluations, prescription refills, vaccinations, minor wound care, and other listed healthcare services.
What medical services are available at the walk-in clinic?
Available services include travel advice consultations, diabetes management assessments, vaccinations, pregnancy tests, rapid strep and urine tests, specialist referrals, blood-work requisitions, TB testing, prenatal services, dressing changes, and other listed medical services.
Does the walk-in clinic provide prescription refills?
Yes. Prescription refills are among the medical services available at the walk-in clinic. Patients can also access other listed services, including general health checkups, routine blood pressure checks, evaluations for cold and flu symptoms, and vaccinations.
Family Health & General Information
What is the Guelph Family Health Team?
The Guelph Family Health Team is an experienced and compassionate group of medical professionals focused on supporting patients’ health. The team includes physicians who provide medical care through the clinic and are committed to helping patients with their healthcare needs.
Where is the pharmacy and walk-in clinic located in Guelph, Ontario?
The pharmacy and walk-in clinic are located at 403 Arkell Road, Unit 4, Guelph, Ontario N1L 1E5. Patients can use the location information to find the facility and access the available medical and pharmacy services.
How can I contact the pharmacy or walk-in clinic?
Patients can contact the pharmacy or walk-in clinic with questions about prescriptions, delivery, pharmacy services, medical care, or other available services. Contact information is available online for patients who need assistance or additional information.